Return Policy
At Hansen Designworks, LLC, we are committed to delivering premium-quality products and services that cater to the specific needs of our customers. To ensure the highest standard of customer satisfaction and product integrity, we maintain a No-Returns Policy. Below, you will find the details of our policy to help you make informed purchasing decisions.
1. All Sales Are Final
All purchases made through our website are final. Once an order is placed and payment is processed, it cannot be canceled, refunded, or returned. This policy applies to all products and services. We encourage our customers to carefully review all product details, descriptions, and specifications prior to making a purchase. By completing the transaction, you acknowledge and accept that no returns or refunds will be granted.
2. No Order Cancellations or Modifications
Due to the nature of our products, particularly those that are customized, personalized, or made to order, we are unable to accommodate cancellations, order modifications, or changes once an order is confirmed. To avoid any complications, please double-check your order details before finalizing the purchase. This ensures that your order is processed efficiently and delivered in a timely manner.
3. No Exchanges
We do not offer exchanges for any products. Since many of our offerings are limited-edition or personalized, we are unable to replace items with different sizes, colors, or styles. We advise you to carefully consider your selection before purchasing and, if needed, consult with our team for assistance.
If you are unsure about product details such as sizing or material, please reach out to us at connecticutnightscapes@gmail.com or review the FAQ and product guides available on our website.
4. Shipping Issues and Lost Packages
We partner with trusted shipping providers to ensure your order reaches you in perfect condition. However, we cannot be held responsible for delays, lost packages, or other issues once the order has been handed over to the shipping carrier.
In case of non-delivery or significant delays, we recommend contacting the shipping carrier directly using the tracking number provided. If the issue is not resolved, you can contact our customer support team, and we will do our best to assist you in locating your order.
5. Damaged or Defective Products
If your product arrives damaged or defective, please contact our customer service team immediately. You have [7] days from the date of receipt to report any damage or defect. We will work with you to assess the issue and determine the best course of action, which may include repair, replacement, or store credit. Please note that claims made after the [7] day period may not be eligible for any resolution.
Steps to follow:
- Email us at connecticutnightscapes@gmail.com within [7] days of receiving your item.
- Provide your order number, a detailed description of the issue, and clear photos showing the defect or damage.
- We will review your submission and get back to you with a resolution within [7] business days.
Please note: We reserve the right to deny claims in cases where we determine the damage was caused by misuse, unauthorized modifications, or normal wear and tear.
6. Contact Us
We value our customers and are always here to help with any inquiries or concerns. If you have questions regarding our No-Returns Policy or need assistance with your order, please don’t hesitate to reach out to our customer support team at connecticutnightscapes@gmail.com.
Our goal is to provide you with a seamless and enjoyable shopping experience, and we are committed to ensuring that all questions are addressed promptly and professionally.